Frequently Asked Questions

AdmissionsChestnut Dining HallFeesGuest Policy Roommates Services Student Rooms Ways to get involved
When will I get an offer?
What is my offer status?

Can I make changes to my profile?

Can I make changes to my room selection?

I’m in first year, can I get a single room?

What happens if I withdraw in the summer?
What if I can't get my under 16 contract in before my deadline?

Where can I find out more about Admissions?

What if I don't want a meal plan?

Where can I find the weekly menus?

When can I order a bagged lunch?

Where can I find out more about the Dining Hall and my meal plan?
What has been charged to ACORN?
How much do I owe for each installment?
How can I pay?
When Should I pay?
What if I pay less than 5 days before the deadline?
Will I be charged interest for late payments?
Can I pay the entire residence fee now?
How will ACORN know that I’m making a payment for my residence fees?
What if I don’t pay my first installment?
I am getting OSAP, can I defer my residence fees?
Where can I find out more about Fees?
Can I have a guest in residence?

How many guests can I have?

Can I have a guest stay overnight?

Where can I find out more about the Guest Policy?
How do I select a roommate?

I am browsing matching roommates, why does it already say room assigned?

How do I choose a room and floor?
Can I choose someone I already know to be my roommate?
Can I connect with my new roommate over the summer?
Do you have any tips for getting to know my new roommate?
What if I don't get along with my roommate?
Security at Chestnut Residence
Don on Duty
IT Services
Room Phone and Mailbox
How does the weekly cleaning service work?
What services does the Front Desk provide?
Where can I keep my bike?
What is the difference between a single and double room?

What furnishings are provided?
Can I bring extra furniture for the my room?
How do I make a maintenance request for my room?
What are quiet hours?
Can I have a party in my room?
Can I smoke in my room?
What happens if I lock myself out?

How can I get involved on my Floor?
What are the Chestnut Groups, Clubs, and Intramurals?
What is the Chestnut Residence Council?
What is the Urban Crew?
Are there Work-Study opportunities at Chestnut?
What is the Co-Curricular Record (CCR)?