Frequently Asked Questions

AdmissionsChestnut Dining HallFeesGuest Policy Roommates Services Student Rooms Student Spaces Tours


When will I get an offer?
What is my offer status?

Can I make changes to my profile?

Can I make changes to my room selection?

I’m in first year, can I get a single room?

What happens if I withdraw in the summer?
What if I can't get my under 16 contract in before my deadline?

Where can I find out more about Admissions?
How can I stay in residence over the Winter Break?(Dec.22nd - Jan.6th)?

Is the Chestnut Tree Dining Hall open over Reading Week?
What if I don't want a meal plan?

Where can I find the weekly menus?

How can I order a bagged lunch?

Where can I find out more about the Dining Hall and my meal plan?
What if I have allergies or dietary restrictions?
What has been charged to ACORN?
How much do I owe for each installment?
How can I pay?
When Should I pay?
What if I pay less than 5 days before the deadline?
Will I be charged interest for late payments?
Can I pay the entire residence fee now?
How will ACORN know that I’m making a payment for my residence fees?
What if I don’t pay my first installment?
I am getting OSAP, can I defer my residence fees?
Can I claim my residence fees on my income tax?
Where can I find out more about Fees?
Can I have a guest in residence?

How many guests can I have?

Can I have a guest stay overnight?

Where can I find out more about the Guest Policy?
How do I select a roommate?

I am browsing matching roommates, why does it already say room assigned?

How do I choose a room and floor?

Can I choose someone I already know to be my roommate?

Can I connect with my new roommate over the summer?

Do you have any tips for getting to know my new roommate?

What if I don't get along with my roommate?
What Security is provided at Chestnut Residence?
How can I access IT Services?
How do I access my Room Phone and Mailbox?
How does the weekly cleaning service work?
What services does the Front Desk provide?
Where can I keep my bike?
Are laundry costs included in residence fees?
How do I use the fitness facility?
What is the difference between a single and double room?

What furnishings are provided?
Can I bring extra furniture for the my room?
How do I make a maintenance request for my room?
What type of heating and cooling is available in student rooms?
What are quiet hours?
Can I have a party in my room?
Can I smoke in my room?
Can I bring a fridge or microwave into my room?
What happens if I lock myself out?
What do I do if I have a noisy neighbor?

What spaces are available for students to study and spend time in?
How can I book or reserve one of these spaces?
How can I get involved on my Floor?
What are the Chestnut Groups, Clubs, and Intramurals?
What is the Chestnut Residence Council?
What is the Urban Crew?
Are there Work-Study opportunities at Chestnut?
What is the Co-Curricular Record (CCR)?
Where can I find out more about how to get involved?
When do you offer tours?
Will you be offering tours over March Break?

To view a printable document highlighting 2017-18 Chestnut Residence features and services, click  here